The Role of Yelp Reviews Filtered by Algorithms

Oct 21, 2020

When it comes to online reviews, Yelp is undoubtedly one of the most influential platforms out there. Businesses heavily rely on Yelp reviews for their online reputation and visibility. However, not all reviews on Yelp are treated equally. Many reviews get filtered out by Yelp's algorithms, impacting the overall rating and perception of a business.

Understanding Yelp's Review Filtering Process

Yelp has a sophisticated algorithm in place to filter out reviews that it considers unreliable or spammy. These filters are designed to ensure that only genuine and trustworthy reviews make it to the public eye. However, this filtering process can sometimes be a source of frustration for businesses and reviewers alike.

Reasons Behind Yelp Reviews Being Filtered

  • Irrelevant Content: Yelp filters out reviews that are deemed irrelevant to the business being reviewed.
  • Duplicate Reviews: Reviews that are duplicates or very similar to existing reviews are often filtered out.
  • Fake Reviews: Yelp has strict policies against fake reviews, and any suspicious reviews are promptly filtered out.
  • Inappropriate Language: Reviews containing inappropriate language are likely to be filtered out by Yelp.

Impact of Filtered Reviews on Businesses

For businesses, having reviews filtered out on Yelp can have a significant impact on their overall rating and reputation. Filtered reviews often represent the more extreme ends of the spectrum, either very positive or very negative, which can skew the perception of a business.

Dealing with Filtered Reviews

Businesses have limited control over which reviews get filtered out on Yelp. However, they can respond to filtered reviews and address any concerns raised by reviewers. Engaging with customers, both satisfied and dissatisfied, can help businesses maintain a positive image on Yelp.

Maximizing the Impact of Genuine Reviews

Given the nature of Yelp's review filtering process, it is crucial for businesses to encourage their customers to leave genuine and detailed reviews. Genuine reviews are less likely to get filtered out and can have a positive impact on a business's reputation.


In conclusion, understanding how Yelp filters reviews and the reasons behind it is essential for businesses looking to maintain a positive online reputation. By focusing on encouraging genuine reviews and engaging with customers, businesses can navigate the complexities of online reviews and leverage them to their advantage.